Terms & Conditions

Understand the terms that apply to our firewood delivery service.

Delivery Policy

  1. Delivery is considered as closest point to delivery address which is accessible by truck.
  2. All firewood is delivered on tipping trucks and is tipped from the truck.
  3. Whilst all efforts are made to deliver firewood to the desired location this will be at the sole discretion of the delivery driver.
  4. Delivery timeframes are usually 1 – 5 Business days.
  5. A confirmation of order will be made within 2 Business days.
  6. Should Betta Burn Firewood not be able to fulfil the order for any reason we will contact the customer within 2 business days to make alternative arrangements.

If you have any questions about deliveries or cancellations, please contact us.

Delivery Cancellation

  1. The customer reserves to right to reject delivery of order prior to being loaded (approx 2 hrs before delivery).
  2. Should the delivery of firewood be rejected after loading, then the delivery charges apply.
  3. Once firewood is delivered and tipped, no refund is available.

If you have any questions about deliveries or cancellations, please contact us.

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